Returns & Exchanges

At Schleich, we want you to be completely satisfied with your purchase. If your new fashion items aren't quite right, you can return or exchange them within 30 days of delivery provided they are in original, unworn condition with tags attached.

1

Initiate Your Return

Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

2

Pack Your Items

Place the items in their original packaging and include the packing slip to ensure a smooth processing experience.

3

Attach the Label

Download and print the prepaid shipping label from our portal, then securely affix it to the outside of your return package.

4

Ship and Track

Drop off your package at any authorized carrier location and keep your tracking number to monitor the status of your refund or exchange.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing